Receptionist - Evening and Weekend

Job DescriptionJob DescriptionDescription: Job Type - Part-time (20 hours a Week)Monday – 4:00 pm–7:00 pmTuesday – 4:00 pm–7:00 pmWednesday – 4:00 pm–7:00 pmThursday – 4:00 pm–7:00 pmFriday – 4:00 pm–7:00 pmSaturday – 8:00 am–2:00 pmDescription: Under the direction of the AVP of Health Center Operations, the Patient Services Evening and Weekend Receptionist is responsible for providing exemplary customer service, accurately directing patients to the correct area of the organization, properly handling the cab voucher process, overseeing the Patient document sign-in and sign-out workflow, and responsible for closing the receptionist station daily.
Representative DutiesClose the Receptionist Station Daily according to established clinic hoursOverhead Paging Announcement before engaging AlarmHandling of the Security Access Point for the buildings' Rear Access DoorsOversight of the Patient Document Pickup AreaProper handling of all aspects of the Patient Cab / Travel process requests that are approvedSecuring all Confidential Information at the End of Each Shift in Locked CabinetsMaintaining a well-kept shared space with the Daytime ReceptionistAny additional projects that may be deemed necessary for this positionProvide excellent customer serviceGreet each patient, coworker, and visitor with a smile and a welcoming, professional mannerGive patients clear directions to the relevant waiting areaProvide clients with correct and accurate information regarding FCHC services and providersAsk for input from team colleagues if you are unsure of the correct response to inquiriesRefer unusual or difficult situations to a supervisorActively build good working relationships with colleagues and providers. Be an active, productive, and responsible member of the Patient Services teamAt all times, maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clientsBehave appropriately for a highly visible positionBe discreet when obtaining sensitive information from clientsMeets Agency Participatory ExpectationAdheres to all agency and departmental policies and proceduresParticipates in quality assessment and improvement activities as requestedAdheres to the highest principles of patient and client confidentialityAdheres to established safety policies, procedures, and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situationAttends all required meetings, in-services, and professional trainingsMaintains professional competence necessary to perform job responsibilities; maintains and provides the agency with records of continuing education activitiesServes on agency committees and in professional organizations when requestedPerforms other related duties as requestedRequirements: High School Diploma or GED requiredSuccessful customer service backgroundBasic Computer experience requiredCalm, patient, and understanding mannerStrong attention to detailgood organizational skillsBilingual Spanish/English also preferredExperience working with an ethnically, culturally, and racially diverse work staff preferredAbility to work harmoniously with diverse groups of individualsPhysical Requirements:Ability to meet the following physical requirements with or without reasonable accommodations:Sit at a computer station for extended periodsAbility to keyboard for extended periodsThis is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.
We offer competitive salaries, and for those who qualify, an excellent benefits package, including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.