Description:
Position Title: SMART IT Coordinator
Schedule: Part‑Time (Hours: 10–15 hrs/week during development; 5–10 hrs/week post‑launch (immediate start‑August2026).)
Timeline:8Months (with possible extension)
Location:NewYork,NY
Project Overview The Silver Mental Health & Support Resource Network (SMART) is launching a digital platform to connect NYU Silver students, alumni, and licensed professionals. Development is active and aligns with NYU enterprise architecture. Additional part‑time IT capacity is required to ensure continuity, institutional compliance, technical alignment, and vendor oversight. The IT Coordinator will serve as the technical liaison between SMART leadership, NYU IT stakeholders, and the external vendor, ensuring smooth platform development, deployment, and post‑launch operations. Works with Silver leadership and project team for SMART
Primary Responsibilities 1. Requirements & Technical Alignment
Validate and clarify technical and functional requirements
Ensure alignment with NYU architecture, identity, security, and data standard
Confirm appropriate role‑based access, security design, and data flows
Participate in design sessions and provide technical review
2. Vendor Management & Liaison Work
Serve as main technical Point of Contact for vendor
Respond to and resolve vendor technical questions
Ensure timely delivery of product milestones and issue resolution
3. Development & Testing
Support testing and QA cycles
Participate in technical sign‑off checkpoints
Identify integration and interoperability risks
Review data migration plans and validate data models
4. Operational Support Post‑Launch
Serve as escalation point for platform support
Manage change requests and update cycles
Monitor vendor SLA performance and review service metrics
Support future roadmap planning and enhancements
5. Knowledge Transfer & Documentation
Ensure vendor provides technical documentation
Coordinate knowledge hand‑off to business and IT stakeholders
Qualifications
Bachelor’s degree with 5 years of relevant experience
Strong knowledge of NYU systems, governance, and security policies
Experience working with enterprise vendors and web/app platforms
Familiarity with CRM workflows, identity/authentication, and data security
This position is classified under the professional research staff category at NYU and does not qualify for visa sponsorship including STEM OPT extension. Applicants must be authorized to work in the United States for the duration of employment.
In compliance with NYC’s Pay Transparency Act, the hourly rate for this position is $45–$65. NewYorkUniversity considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply for vacant positions at all levels.
Sustainability Statement NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/sustainability
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