Food Service Quality Assurance Manager (FSQA)

Food Safety Quality Assurance Manager

The Food Safety Quality Assurance Manager (FSQA) is responsible for managing staff on a multiple shift operation, overseeing product manufacturing procedures and maintaining Food Safety compliance and quality conformance to specification for the Birmingham facility. This role will also work with cross-functional teams and manufacturing staff to ensure final products meet food safety and customer requirements and expectations. This individual is responsible for implementing and auditing of Quality systems such as, SQF (Safe Quality Foods), HACCP (Hazard Analysis Critical Control Points), Preventive Controls, GMP (Good Manufacturing Practices), and SOP's (Standard Operating Procedures) for plant quality department.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of assigned staff
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees in accordance with company policy

Key Responsibilities:

• Ensure execution of compliant designed Food Safety programs in the FBC facility (includes training): Traceability, food defense, sanitation, GMP's, pest control, Food Safety Plans and all supporting programs.
• Drive continuous improvement and maintenance of SQF certification-recertification's and verifications.
• Maintain Organic, kosher, RFA programs.
• Manage Hold inventory for the facility.
• Design and manage Customer Complaints reporting and complaint reduction.
• Lead Root Cause and Preventative Actions for Customer Complaints, internal Holds, and food safety and quality incidences.
• Lead the facility food safety team, acting as the subject matter expert for the facility operations management and FSQA team.
• Drive continuous improvement in the manufacturing process to ensure higher quality goods and monitor compliance.
• Manage all FSMA required Trainings for plant personnel.
• Ensure compliance to FSMA and FBC Corporate requirements at the facility.
• Manage all facility audits: Regulatory (FDA, State, Local Board of Health, etc.) internal audits, and customer audits.
• Prepare and keep accurate quality documentation, perform statistical analysis, develop reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective/preventive actions, and re-validations.
• Maintain a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards.
• Manage sample collection, retention, and testing, for existing items/ongoing collection (Sturm, Dunkin', IHOP, AMPM, Sheetz, LOD).
• Manage QA Hold and Rework areas.
• Establishing and maintaining the food safety culture.
• Maintaining QC Lab (manufacturing floor). equipment calibration, lab cleanliness, pre-shipment samples and COA management.
• Managing retention samples and storage.
• Create weekly and monthly Hold and Complaint Reports.
• Manage quality Holds (U) for facility warehouse.
• Work with Corporate FSQA to standardize best practices.
• Demonstrate effective management of KPI's setting YOY improvement.
• May perform other duties as required.

Minimum Qualifications:

• Bachelor of Science, preferred
• 5+ years' experience in food quality systems.
• HACCP certified, Certified PCQI, SQF practitioner certification recommended
• Previous work experience with managing people on multiple shifts
• Knowledge of Coffee Manufacturing recommended.
• Previous experience in sensory techniques.
• Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food manufacturing environment.
• Experience managing FDA, corporate and Certification audits.
• Experience working directly with customers preferred.
• Experience in writing and reviewing processes, auditing requirements.
• Understanding of Certification programs such as Kosher, Organic, RFA preferred.

Preferred Qualifications:

• Six-sigma Green Belt or equivalent quality or SPC training preferred.
• Prior experience with SAP

Personal and Professional Skill Sets:

• Demonstrated strong presentation and verbal articulation skills required.
• Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint; Working knowledge of statistical software programs.
• Ability to handle multiple projects simultaneously and meet deadlines.
• Able to employ effective problem-solving skills.
• Self-starter, able to manage multiple concurrent projects, manage their own deadlines, and be the source of information on new product launches.
• Possess a strong attention to detail.
• Establish high standards of performance for self.
• Makes decisions based on logic, and factual information.
• Welcomes challenging assignments, viewing them as opportunities for continued learning and personal growth.
• Ability to learn and understand FDA, SQF, FSMA, Organic and Kosher requirements, as applicable.
• Excellent oral and written communication and presentation.
• Strong leader with change management skills and strong sense of responsibility and accountability.

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care. We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we're growing! At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service. We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service. Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow.

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.