Hybrid Contact Center Supervisor

Eversource is seeking a Contact Center Team Leader to oversee a 24/7 operation, guiding a team of Customer Service Representatives to deliver top-tier service while ensuring policy compliance. This role emphasizes coaching, escalations handling, and data-driven improvements through collaboration with cross-functional teams.

The position requires strong analytical, verbal, and written communication skills, plus a proven track record in customer service leadership and driving customer satisfaction. #J-18808-Ljbffr