Production & Graphics Administrative Assistant

Job DescriptionJob DescriptionThe Production & Graphic Design Coordinator is a key support position responsible for assisting the daily operations of both Label Tech Inc. and Crazy Monkey Stickers. This is a fast-paced, multitasking role that requires exceptional organizational skills, strong customer service, and the ability to prioritize multiple projects simultaneously.The coordinator serves as a primary point of contact for customers, assists with production workflow, supports the graphics department, performs administrative and accounting-related tasks, and helps ensure projects move efficiently from order entry through production and delivery. Essential Duties and ResponsibilitiesCustomer Service & Administrative Support (Label Tech Inc.)Answer and direct incoming phone calls professionally.Assist customers with order inquiries, artwork status, and general questions.Prepare and process customer invoices accurately and in a timely manner.Perform general office duties including filing, scanning, copying, and data entry.Maintain customer records and job information in company software.Coordinate communication between customers, sales, production, and graphics departments.Monitor orders and follow up to ensure deadlines are met.Production & Graphics SupportPrepare and organize artwork files for production.Create and revise customer proofs for approval.Make minor artwork revisions as requested.Verify artwork specifications, dimensions, colors, and job details before production.Organize production paperwork and job packets.Assist with scheduling graphic design requests and production priorities.Maintain organized electronic files for artwork and production documents.Help ensure jobs move efficiently through the production process.Crazy Monkey Stickers ResponsibilitiesAnswer phone calls, emails, and assist customers with orders, artwork, pricing, and inquiries.Enter orders, and maintain accurate customer and job records.Prepare artwork files, coordinate revisions, and obtain customer proof approvals.Coordinate with the production team to ensure jobs are completed accurately and on schedule.Monitor order progress, provide status updates and see project completion.Maintain an organized workspace while effectively managing multiple projects in a fast-paced environment.General ResponsibilitiesEffectively manage responsibilities for two separate companies while maintaining accuracy and professionalism.Prioritize multiple assignments in a fast-paced environment with frequent interruptions.Maintain confidentiality of company and customer information.Communicate effectively with all departments.Meet deadlines while maintaining a high level of accuracy and attention to detail.Perform additional duties as assigned by management while being able to multi-task.QualificationsHigh school diploma or equivalent required.Experience in customer service, office administration, graphic design, printing, or manufacturing preferred.Proficiency with Microsoft Office (Word, Excel, Outlook).Basic knowledge of Adobe Illustrator, Photoshop, or similar design software preferred.Strong verbal and written communication skills.Excellent organizational and time management abilities.Ability to multitask and shift priorities throughout the day.Strong attention to detail and problem-solving skills.Ability to work independently and as part of a team.Preferred CharacteristicsProfessional and friendly telephone etiquette.Ability to remain organized under pressure.Self-motivated with a strong sense of urgency.Dependable, adaptable, and willing to learn new processes.Comfortable working in a fast-paced production environment where priorities may change throughout the day.\nCompany DescriptionLabelTech is a leading innovator in the labeling industry, dedicated to providing high-quality, customizable solutions that meet the diverse needs of businesses. With a commitment to sustainability, technology, and customer satisfaction, LabelTech offers a dynamic work environment where creativity, collaboration, and professional growth are encouraged. Join our team and help us shape the future of labeling.Company DescriptionLabelTech is a leading innovator in the labeling industry, dedicated to providing high-quality, customizable solutions that meet the diverse needs of businesses. With a commitment to sustainability, technology, and customer satisfaction, LabelTech offers a dynamic work environment where creativity, collaboration, and professional growth are encouraged. Join our team and help us shape the future of labeling.