Description:
Job DescriptionJob DescriptionJob Summary:. We are seeking a highly organized and compassionate Administrative Assistant to support the daily operations of a small mental health clinic. This hybrid role involves both in-person and virtual responsibilities, including patient coordination, administrative support, and assisting with clinical workflows. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced healthcare environmentKey Responsibilities:Greet and check in patients both in-person and virtuallyAnswer and manage incoming phone calls, including triaging inquiriesSchedule, reschedule, and confirm patient appointmentsCoordinate new patient intakes and onboarding processesManage referrals and follow-up with external providersProcess releases of information (ROI) and medical records requestsPerform insurance verification and assist with prior authorizationsUtilize Quest Diagnostics electronic lab systems for ordering, tracking, and managing lab resultsCommunicate lab orders and results between providers and patients as neededProvide administrative support for PMHNP/clinical intern coordination, including onboarding and trainingMaintain accurate patient records and documentation in the EMR systemConduct appointment reminder calls/messagesAssist in overseeing and supporting daily clinic operationsEnsure compliance with HIPAA and confidentiality standardsQualifications:Previous administrative experience in a healthcare or mental health setting preferredExperience with Quest Diagnostics or electronic lab systems strongly preferredStrong organizational and multitasking skillsExcellent communication and interpersonal skillsExperience with insurance verification and prior authorizations preferredFamiliarity with EMR systems is a plusAbility to work both independently and as part of a teamProfessional, reliable, and detail-orientedWork Environment:Hybrid role requiring both on-site presence and remote workCollaborative and supportive clinical team environment
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