Essential Duties & Responsibilities
Adheres to the established CHCS Employee Handbook, policies and procedures.
Assesses the social determinants of health for each individual.
Completes all CHCS and contract‑specific required documents in a timely manner and to standard.
Complies with and participates in Quality Assurance and Quality Improvement processes.
Coordinates CHCS intake function.
Coordinates coverage for planned absences in advance with supervisor.
Documents all interactions in Electronic Health Record systems.
Participates in after‑hours on‑call rotation, including weekends and holidays.
Ensures clinical documentation is submitted in accordance with CHCS standards and contract‑specific requirements.
Identifies and separates new and established patients and links patients back to assigned CHCS care manager or other behavioral health provider.
Participates in coordination and communication with law enforcement and EMS team members on the progress of individuals receiving services and during linkage efforts.
Participates in supervision and development opportunities, including individual supervision, group supervision, and meetings/training as assigned.
Provides direct clinical services and assessments; develops treatment plans for consumers.
Serves as the primary role to provide aggressive referral, linkage, and transition to the next level of care.
May utilize own vehicle to support linkage efforts.
May carry a caseload of at least 20 individuals, depending on team support.
Monitors the progress of clients from initial referral/interactions until satisfactory progress is reached and service cessation is appropriate.
Participates in an equitable rotation of on‑call shifts to ensure 24/7 crisis response coverage in accordance with Texas Administrative Code requirements.
Performs other related duties as required.
Program Description A collaborative effort with First Responders – San Antonio Police Department Mental Health, Bexar County Sheriff Office Mental Health, South Texas Advisory Council (STRAC), Department of Human Services (DHS), EMS Providers – San Antonio Fire Department Mobile Integrated Health Team (MIH) and Acadian Ambulance, aims to address 9‑1‑1 mental‑health related calls more effectively by responding with a trained multidisciplinary team to divert individuals experiencing a mental health crisis away from jail and emergency departments and instead to the least restrictive environment. The target population is high‑acuity patients with mental health, homelessness, and/or substance use issues. Cross‑training will cover the Integrated Navigation model, which performs teleassessments for bed placement and assists with escalated mental health crisis calls, coordination with CHCS liaisons, community entities, and linkage to CHCS services.
Identify consumers currently being treated by CHCS and provide connection back to assigned CHCS case manager to ensure their mental healthcare needs are met.
De‑escalate at the scene of a client in crisis by providing crisis intervention to reduce symptoms, provide education, and prevent admission to a more restrictive environment.
Assist clients with accessing appropriate social services resources (housing, clothing, ID documentation, food, water, hygiene materials).
Reduce the utilization of Emergency Detention Orders (EDOs) and assess for least restrictive environment.
Serve as the primary role to provide aggressive referral, linkage, and transition to the next level of care.
Reduce the utilization of emergency services when possible.
Divert consumers from jail, emergency rooms, and hospitals.
Route patients to their most appropriate level of care.
Minimum Entrance Qualifications Education and Experience
Graduate degree in Social Work, Psychology, Counseling, or a related behavioral‑health field, and at least three (3) years of experience in behavioral health or a related field.
Complete the Qualified Mental Health Professional Community Services (QMHP‑CS) within six (6) weeks of hire or transfer.
Must pass a CJIS background screening prior to placement (CORE & SMART; not required for all units/programs).
Licenses or Certifications
See Preferred Qualifications.
Other Job Requirements
Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and meet the Company’s auto insurance carrier driving record requirements if a personal vehicle is used for company business.
Must maintain required credentials and mandatory training requirements to ensure compliance with all state regulations and CHCS policies.
Adhere to established CHCS Employee Handbook, policies and procedures.
Must adhere to all agency, community and facility policies regarding harassment, discrimination, dress code and conduct in addition to the CHCS Employee Handbook, policies and procedures.
Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training, including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
All consumer‑facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
Nonviolent Crisis Intervention (NCI) is intended to support human service professionals in providing aggressive, disruptive, or out‑of‑control people the best care and welfare possible, even in the most violent situations.
NCI training provides staff with skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors; it focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.
Preferred Qualifications
Current license in good standing in Texas as an Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) and/or Licensed Psychologist (LPHD).
Credentialed with all CHCS payers.
One (1) year experience providing similar services, prior experience with or knowledge of trauma‑informed care is preferred.
Bilingual (English/Spanish) preferred; Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding.
Prior training and/or experience in field‑based services.
Supervision Job has no responsibility for the direction or supervision of others.
Competencies for Successful Performance of Job Duties Knowledge of
Applicable software applications
Case management
Center for Health Care Services Safety Administrative Directives
Crisis intervention
Electronic Medical Record and medical terminology
Local community resources
Modern office procedures, methods and computer equipment
Requirements of Medicaid and other funding resources
Skilled in
Customer service
Mental health / substance abuse / homelessness / intellectual disability disorders
Organization and time management
Performing a variety of duties, often changing from one task to another of a different nature
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Public safety
Ability to
Accurately organize and maintain paper documents and electronic files
Effectively communicate, both verbally and in writing
Ensure compliance with all state regulations and CHCS policies
Establish and maintain effective working relationships
Maintain accurate and complete records
Maintain confidentiality of information and professional boundaries
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Physical Demands
Must be able to meet the physical requirements to complete NCI and CPR training, lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
Must have adequate mobility requiring frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care activities.
Position requires occasional transport of a consumer.
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As a technology specialist, you turn every inquiry into a total solution for the home or business. From the first hello to the final handshake, you’re the one who really gets to know our subscribers, ensuring our neighbors are perfectly equipped for the life they want to lead.
What You’ll Do
Be a problem solver, asking thoughtful questions and recommending solutions that solve the whole set of problems at a subscriber’s location.
Position Jade as “Southern Colorado’s premier smart home provider” and provide unparalleled, white glove expertise.
Actively and consistently prospect and develop new sources of business through telephone marketing, lead follow up and personal outreach.
Conduct dep-dive discovery with potential subscribers. You’ll ask the thoughtful questions that uncover the real tech problems they’re facing.
Map customer needs to total technology bundles (lifestyle plans, not just internet access) that solve the whole problem.
Overcome objections by educating customers. If they’re asking for the wrong thing, you have the confidence to respectfully guide them towards the right solution for them.
Communicate the sold vision to our Field Service and Customer Care teams so they know exactly what to build to make you – and the customer – look like heroes.
Keep your finger on the pulse of system and market changes as well as new products so your advice is always the most valuable thing in the room.
What You Bring
You don’t wait for the phone to ring. You like the chase and the win that comes with it.
You’re comfortable pushing back respectfully to ensure a subscriber doesn’t just get what they asked for, but what they actually need .
You see a house or a business as a puzzle. You know which pieces fit where to make the whole thing hum.
You can talk to anyone and give them total confidence that their vision is in good hands.
You’re a team player who functions with little to no supervision.
You like being judged by your results, not the hour on the clock.
You understand how our technology connects and transforms a home.
You have excellent oral and written skills and can keep an organized day.
You are a self-starter, motivated and eager to solve problems.
You must be technologically literate.
Minimum Requirements
High school diploma or equivalent
Minimum two years experience in proactive sales or business development role
Proven track record of overcoming objections and closing deals
Comfortability with cold calling and prospecting is a must .
What You’ll Get
Uncapped commissions – you can make as little or as much as you want to!
Free Jade service – we’ll pick up the tab on your internet, phone, security, and parental controls. Seriously!
Free SWAG!
Awesome benefits like Retirement, Medical, Dental, & Optical
PTO and Company Holidays
A fun and modern office environment with an espresso machine, kitchen, and great co-workers
Base Salary. $30,000 + uncapped commissions
Conclusion
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
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Why Join Us?
Friendly, team-oriented pediatric dental environment focused on excellent care and positive experiences for children and families.
Modern practice with state-of-the-art dental technology and supportive staff.
Opportunities for professional growth, training, and development in pediatric dentistry.
Well-established practice trusted by families in the community.
Work with a team that values teamwork, compassion, and patient-centered care.
Experience & Key Responsibilities
Assist the dentist during pediatric dental procedures and patient visits.
Prepare and break down treatment rooms and sterilize instruments per protocol.
Take dental X-rays, impressions, and assist with charting and record keeping.
Educate patients and parents on oral hygiene techniques and post-treatment care.
Help children feel comfortable, supported, and at ease throughout their visit.
Perform other duties and responsibilities assigned by management.
Requirements
Previous dental assisting experience preferred (pediatric experience a plus).
Knowledge of dental procedures, instruments, and materials.
Strong communication and patient-care skills.
Ability to multitask in a fast-paced clinical environment.
Positive attitude, patience, and a team-focused mindset.
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.
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