1. Strive to entertain our guests and exceed their expectations through gracious, enthusiastic and personalized service.
2. Provide a range of service to VIP guests to include non-hosted if applicable, evaluation of play, answering promotional questions, booking hotel reservations, and selling an experience through telephone calls.
3. Will help assembly gifts and baskets to be placed in hotel rooms for hosted guests.
4. Must possess great customer service skills and a passion for customer care.
5. Must be able to make a cold call to guests on an assigned task list.
6. Take comp requests and book any reservations from off duty Hosts.
7. Must be able and willing to be on the floor interacting and engaging with guests.
8. Be willing to assist the PD Manager with any and all tasks that may be needed to meet business needs
9. Must be willing to work nights and weekends. Understanding that schedules are not permanent and are subject to change at Management's discretion. In order to meet business needs.

JOB PREREQUISITES:

• Above average oral communication skills
• Excellent customer service
• Problem solving capability
• High capacity of learning
• Dependable and reliable
• Self-motivated
• Disciplined.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

EDUCATION: GED or high school diploma.

EXPERIENCE: Knowledge of IGT/Patron System, Strong Microsoft Office Skills, Knowledge of Player Development Software and critical thinking skills.

LICENSES OR CERTIFICATIONS: Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license. Be able to obtain/maintain a liquor license with the state of Oklahoma.

PHYSICAL REQUIREMENTS: Ability to maneuver in a casino/ office /outdoor environment. Standing, sitting, walking for long periods of time, moving/lifting up to 50-lbs; climbing, stooping, bending, crawling, kneeling, etc. Full range of physical mobility and manual dexterity required.

WORK ENVIRONMENT: We maintain an alcohol/drug-free workplace. Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays. Must be able to work flexible hours. Must be able to work well with team members and other departments to maintain excellent customer service. Fluent in languages other than English is helpful.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

2nd Shift, Monday - Friday, 3:00pm - 11:30pm (must be able to work overtime or weekends as needed)

We’re seeking a Warehouse Operations Supervisor, who can bring out the best in his/her team. If you know how to encourage people to continually raise the bar while taking responsibility for all day-to-day warehouse operations, you might be an ideal fit for our growing company. As a member of our team, you’ll have the committed support to excel at your job and the resources to build an exciting career.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Ensure efficient daily operations of the warehouse
• Prepare schedules 
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans
• Always maintain a clean environment

What you need to succeed at GXO: 

At a minimum, you’ll need:

• 2 years of relevant work experience 
• Experience with Microsoft Office (Word, Excel and Outlook) and computerized scanner equipment
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends

It’d be great if you also have:

• Bachelor's degree in Logistics or a related field
• 2 years of managerial or supervisory experience
• Bilingual English/Spanish
• Experience in an AS9100 or ISO environment
• Warehousing or Third-Party Logistics (3PL) experience

This job requires the ability to:

• Lift objects of various shapes, sizes and weights
• Stand, sit or walk for extended periods of time
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Handle or manage tools or equipment
• Tolerate hot or cold warehouse environments

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

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